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The following general terms and conditions apply exclusively to all sales and other services between the seller Anna Veit and the consumer. Other conditions of the consumer will not be recognized unless they are confirmed by the seller in writing. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.


The items in the online shop are not a legally binding offer from the seller but rather require the customer to submit a binding contract offer. The seller can accept the customer's offer within 5 days. All parts are handmade and therefore unique. Therefore, there may be small differences from the photo, which are not grounds for complaint. All offers are valid as long as stocks last. All errors excepted.

Conclusion of contract

By clicking the “Buy” button, the consumer enters into a legally binding contract. Before this conclusion is reached, the consumer has the opportunity to view and change the data entered at any time. The contract language is German.


All product prices include the statutory sales tax of 19%. In addition to the product price, the seller will charge shipping costs. The shipping costs are clearly communicated to the consumer on a separate information page.

Delivery and payment

The customer has the option of paying in advance (bank transfer), Paypal or credit card. When ordering in advance, the payment must be made immediately after completing the order. If payment for the order is processed by third parties such as Paypal, their general terms and conditions also apply. The order will only be sent or processed after receipt of payment. If the goods are returned to the seller as undeliverable, the consumer bears the costs for the unsuccessful shipping if the fact that the goods are undeliverable is his fault.

Retention of title

The products remain the property of the seller until full payment has been made.


The statutory warranty applies.


A cancellation period of 14 days applies. However, this does not apply if the product was manufactured specifically at the customer's request, has special dimensions and/or is individually put together.

Data protection

Customers' personal data will only be stored for the internal purpose of fulfilling the contract and will not be passed on to third parties (this excludes the shipping service providers commissioned with the delivery). For detailed information on data protection, please see the separate data protection declaration.

Place of jurisdiction

The place of jurisdiction is the registered office of the seller

Customer service

If you have any questions, please contact customer service by email at

Alternative dispute resolution in accordance with Article 14 Paragraph 1 ODR-VO and Section 36 VSBG

The European Commission provides a platform for online dispute resolution (OS), which you can find at . We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

We use cookies and similar technologies to provide the best experience on our website. Further information can be found in our data protection declaration.